To our valuable customers,
Thank you for choosing Thai Nails. Please read carefully our policies below. If you have any questions or concerns, please feel free to contact us at email@example.com.
Thai Nails has very convenient online booking systems through our website, Facebook, Instargram, and Fresha app. We recommend our customers to go online and use our online booking as it’s convenient, faster, and easy to use. Once you create an account, you can book and manage your appointment online such as: reschedule or cancel your appointment up to 2 hours prior to your appointment from your device. If you would like to reschedule or cancel your appointment less than 2 hours before your scheduled time, you will need to call us and we will modify it from our computer.
WALK – INS
We welcome walk-ins. However, we recommended you to make an appointment for your services in advance. We do get busy and sometimes we are not able to accommodate walk-ins, especially during the weekend.
We understand everyone has things to do and sometimes emergencies or out of control issues happen. We do not charge to hold your spot (except for group of 4 people or more) when you book with us either through our online booking or through the phone. We have a very flexible policy that allows you to cancel or reschedule your appointments online, by yourself up to 2 hours before (except for group booking). If you made your appointment through the phone or walk in, please give us a call to inform us about your cancellation so we can fit other customers in for their services. In case you cancel online, you will receive a cancellation email to confirm. Please make sure to check your email to make sure your appointment has been cancelled successfully.
In the instance of a no call no show, you will not able to make an appointment with us in the future. We have a very flexible policy for cancellation, so please inform us if you are not able to make your scheduled appointment.
For the best experience, we invite our customers to come 5 minutes early to have time to check in, use the restroom and select your colors. As a courtesy to all of our customers, if you’re running late (5-10 minutes) for your appointment, your service might be shortened slightly on the part of lotion and massaging. If you will be more than 15 minutes late, then in this scenario we kindly ask you to reschedule or wait until our next available slot.
For groups of 4 or more, we require 50% deposit at the time of booking and 12 hours cancellation notice. In the case of no-shows or less than 12 hours cancellation notice, you will be responsible to pay the deposit amount. With the deposit, you can choose to put it toward your services, or get your deposit back by a check if everyone pays individually for their services. A 20% gratuity will be added to the final bill of the group of 4 people or more.
We accept Cash, Visa, Master Card, American Express and the latest payment method such as Apple pay, Android pay etc. We do not accept personal checks.
SAFE AND HEALTHY NAILS
By state law we must refuse service to anyone who seems to have unhealthy nails and skin condition, which includes; discoloring nails, infected nails, open wounds, contagious conditions; unless the customer provides a written notice from a licensed physician.
If you have any medical condition, allergies, injuries or special needs, please let us know when you make your appointment, or before your service starts. This will help to customize your service and ensure your satisfaction and best experience.
We guarantee 7 days for shellac polish, and 14 days for dipping powder. In case your nails chip within this guarantee time, we will offer a complementary touch-up on the chipped nails. After the guarantee time, there will be a charge of regular price.
USERNAME FOR YOUR BOOKING
When booking online please use your full name. We will not accept any nicknames or partial names. We will attempt to call you if a nickname or partial name is booked in order to get the full name. If we are unable to get a hold of you your booking will be canceled. This practice helps avoid confusion when checking in and also helps us prevent misuse of our client`s time.
Pets are not allowed to enter the salon in order to respect our customers and staff with allergies, except service animals.
REFUSAL OF SERVICE
We have the right to refuse service to anyone at anytime who has nail fungus and shows the symptoms of nail fungus; such as discoloration, nail thickening, separation between the nail and the skin… In case your nails show any of these symptoms, we will require a written note from a licensed physician to ensure you don’t have any contagious conditions in order to provide the services. It’s important to maintain a healthy environment for our employees and each of our customers.
TALKING ON PHONE
We understand everyone has work and family, sometimes it’s urgent and you need to answer your phone. To respect our customers and promote a relaxing atmosphere in the salon, we kindly ask you to quiet your voices when using cell phone and avoid chit-chat for longtime. We just want you and each of our customers to have relaxing time and best experience while we do your services.
When making a reservation, if you request a specific nail technician to work on your service, please give a 20%+ gratuity for the service to show appreciation for their hard work and customer service. If you don’t want to leave a 20%+ tip, we understand tipping is optional and up to you, choose “no preference” when making an online or phone appointment.
Thank you for reading and respecting our policies. We appreciate your continued support and we always strive to provide high quality nail services for our customers and to make each time you walk through our door the highest satisfaction and experience possible. Thank you!